General FAQs
Pre-Licensing FAQs
Continuing Education FAQs

General Support Frequently Asked Questions


I don't use my computer very much. Is an online course right for me?
You don't have to be a computer expert to take our online courses. All of our courses contain navigation tutorials to help you quickly become comfortable with moving around. And certainly, if you have any questions, don't hesitate to call our Technical Support department.


How do I get a username and password? What do I use it for? What should I do if I forget it?
During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the Student Login portion of our website. If you forget your username and password, just give us a call.


I haven't gotten into my course yet, but the My Courses page shows a status of "In Progress".
Don't let this confuse you. Your status will change to "In Progress" the first time that you select the course. This is not an indication that you have actually started the course. Your status will continue to show "In Progress" until you finish the course, at which time, it will change to "Completed".


Why does my course window disappear when I am working in a course?
There is a good possibility that you clicked outside of your course window. When this happens, it seems that your course disappears; however, it is simply hiding behind another open window. Click the tabs in the taskbar at the bottom of your screen to move your course window on top. You can also close all open windows and then log back into your course.


I'm trying to access my course but am receiving a "Page Cannot Be Displayed" message.
Your computer has a pop-up blocker installed that is blocking access to your course. Click here to download instructions on how to disable your pop-up blocker. If you continue to have problems, contact our Technical Support department.


I was working in the course and the course froze. What can I do?
It sounds like the course has timed out. Close all course windows and log back in. If you are using a wireless internet connection, please verify that the signal strength is high. The course will not function properly if the wireless connection is weak or slow. Please call your internet service provider to diagnose any connection related issues.


I walked away from my computer without closing the course. Now when I come back, the course has frozen on me. What happened?
Your course timed out. To prevent this from happening in the future, please make sure that you exit your course if you are going to be away for an extended period of time. Close all course windows and log back in.


If the course freezes, will it save where I left off?
Yes, every course page that you visit is recorded in our database as a completed page. In addition, our course "bookmarks" the last page that you visited, allowing you to return to where you left off when you exit even if the course locks up for some reason.


My system is asking me to download the latest version of Flash. Is this really necessary?
Yes. You will not be able to view your course or take quizzes until you download the current version of Flash. Click here to download the latest version of Flash.


What happens if I get disconnected from the Internet while I am taking a course?
If you get disconnected from the Internet, just log back in. When you sign in to the course, you will be returned to where you left off.


How do I check my web browser version?
To check your browser version, open your browser, and then select Help, then About from the menu bar at the top of the page.


Can I take this course with the AOL browser?
Although the AOL browser does not work with our courses, AOL users can still take our courses by utilizing a current version of Internet Explorer or Opera in conjunction with AOL. Here's how:

  1. After logging on to AOL, minimize the AOL interface.
  2. Click the Microsoft Internet Explorer icon on your desktop or choose Start, Programs, Internet Explorer (or Opera).


I have just completed Unit 1 and can't take the Quiz. What's happening?
Sometimes, a student may think that they are taking their online course when they are actually in the free demo. Make sure that you are logged into your account (with your username and password that you selected when you registered) and the course that you purchased.


The quiz won't load. I have tried exiting and restarting my course but it still not loading.
More than likely, you do not have the correct version of Flash installed. Click here to download the latest version of Flash. When you are finished, you will need to restart your computer and then log back into your course. If this doesn't resolve the problem, please contact Technical Support.


Can I take more than one course at a time? Can I have two courses open on my computer at the same time?
No. Our courses are designed to allow you to have only one course open at a time. If you try to open another course while an existing course is open, you will encounter a blank white page.


Do I need to use a PC to take the online course? What if I have a Macintosh?
Our courses are developed to run on IBM PC Compatible Computers. We do not support MAC use and our Technical Support staff will not have knowledge of the MAC platform. Although we currently do not support the Macintosh platform, we do have knowledge of MAC users who have had success using Opera as their browser.


Is it secure to send my credit card information over the Internet?
Yes. When you are transmitting financial information over the Internet, it is highly advisable that you only do so with a secure connection. Our site uses Secure Sockets Layer (SSL), indicated by the in your Internet Explorer toolbar, which encrypts the connection and scrambles your personal data to protect your transaction.


I didn't receive my e-mail receipt.
The e-mail receipt may have gone into your SPAM e-mail folder by mistake. Please look in your SPAM folder for your e-mail receipt. If the receipt is not there, please contact Technical Support.


What is the cost of the course(s) and what methods of payment are accepted?
The cost of each course is located in the course catalog for each industry. You may pay using all major credit cards (Visa, MasterCard, American Express and Discover).


You offer a fixed hour CE package. Do I need to take that many hours?
In order to make it easy for you, we provide a "bundle" of courses at a package price that meets the hourly requirement for continuing education for your industry. You'll notice that packages provide a lower cost option than buying each course separately. If you need less hours than the package provides, you may also individually purchase courses (pick your own).


I have already completed one continuing education course but now I want a package. How do I do that?
Unfortunately, if you have already completed a continuing education course that is part of a package, we can't convert you. However, if you haven't started your course and would like to convert to a package, we'd be glad to help you. Just give us a call.


I'm taking the USPAP course and it will not let me open with the browser I'm currently using.
The USPAP courses is only compatible with Internet Explorer versions 7 or 8. Please make sure you are using the Internet Explorer browser when attempting to view the course.


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